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This leading bank is currently seeking a dynamic and businesssavvyworkforce planning analyst to be responsible for forecasting, scheduling and reporting for their General Insurance Contact Centre based in Western Sydney.
In this role, you will be responsible for rostering and scheduling for the Customer Service, Sales and Teleclaims team in order to ensure that business objectives and service levels are met. You will also handle performance reporting for the contact centre - looking at trends, call volumes, resourcing levels and estimating future requirements - as well as managing key relationships with stakeholders within the business.
In order to be successful in your application for this role, you will have a minimum of 2 years experience working in a workforce planning role within a contact centre. Previous experience working in banking & finance is preferred but not necessarily required. You will be a problem solver with the ability to work well in a busy, commercial and target driven environment and will be a committed and driven individual.
If this sounds like you please APPLY NOW online or for more information, contact Julie on (02) 82269698 / Julie.Dolan@hays.com.au